eXtremeCRM 2015 San Diego Speakers

Anu Agarwal    Principal Solution Architect, Microsoft

Anu is part of the Dynamics CRM RD team focusing on strategic partnerships and acquisitions. She is responsible for identifying partner solutions across Sales, Service, and Marketing LOBs and industry verticals to enhance the Dynamics CRM offering. She's been part of the CRM world for over 15 years starting off her career as a developer right out of college.

Barkley Busby    CMO & Co-Founder, 2B Solutions

Barkley co-founded 2B Solutions in 2003 and currently serves as Vice President and Chief Marketing Officer. She is responsible for the marketing and sales efforts of both company divisions, Client Solutions and Emerging Solutions.

&ldquoI love technology and how it affects business. It really is a passion of mine and my incentive for starting 2B Solutions over 12 years ago. Our solutions positively impact businesses in so many ways and I get to come up with creative ideas to market them to potential customers.&rdquo

Barkley graduated from Auburn University in 2000 with a Bachelors Degree in Information Systems Management.

Ben Schultz    Principal Service Engineering Manager, Microsoft

Ben Schultz has been deeply engaged with cloud based internet technologies @ scale for the past 14 years. In his current role, Principal Engineering Manager, at Microsoft Ben leads several Site Reliability Engineering teams to ensure Availability, Reliability and Performance of Dynamics cloud services. Ben spends his time split between in-market service optimization and in pre-release design and architecture. Prior to working in Dynamics, Ben was part of the Microsoft Consumer focused business operating large portions of Windows Live. Prior to Microsoft Ben held an engineering leadership role at Seattles fashion retailer, Nordstrom. Prior to Nordstrom Ben spent 5 years in technical roles at Onvia.com a Seattle based startup. Ben loves technology and is passionate about customer experience. When he isnt contributing at Microsoft he will be found enjoying outdoor time with his wife and three children in Redmond, WA.

Bob Dunfee    VP and ONE Evangelist, Thunderhead

Bob Dunfee has more than 25 years of technology, sales and marketing experience in the telecommunications, financial services, insurance, healthcare, retail and technology sectors. Bob is a thought leader and veteran of leading solutions for customer journeys, customer experience, CRM, social marketing and data warehousing. He has previously held leadership positions at Epiphany, Convergys and Infor.

Bob Stutz    Corporate Vice President, Microsoft Dynamics CRM , Microsoft

Bob Stutz brings more than 20 years of business applications development experience to Microsoft Corp. As corporate vice president of Microsoft Dynamics CRM, he is responsible for defining the long-term strategy and technology direction as well as the development and delivery of on-premises and cloud versions of Microsoft Dynamics CRM worldwide.

Before joining Microsoft, Stutz was senior vice president and general manager of Business Solutions at HP where he was responsible for business applications for the financial services, communications, airlines and healthcare industries as well as HPs relationship with global partners such as Tata Consultancy Services Ltd. and CapGemini.

Before HP, Stutz was with SAP, where he held several executive roles over five and a half years. Most recently, he was the executive vice president of SAPs Mobile Products Division. During his tenure at SAP, he also led the Premier Customer Network organization and was executive vice president of Industry Solutions Business. Stutz was responsible for building SAPs award-winning CRM 7.0 product. Before SAP, Stutz was group vice president of Engineering at Siebel Systems Inc. and responsible for both horizontal and vertical applications. Before Siebel, he held senior leadership positions with Intrepid Systems and Sybase Inc. Before this he had a 22-year distinguished career in the United States Army.

Stutz is recognized globally as one of the leading experts on CRM. He holds a bachelors degree in government Eastern European studies from the University of Maryland and a masters degree in human resources, organization development, from Chapman University.

Brad Burks    Director of Sales, ClickDimensions

As Director of Sales for ClickDimensions, Brad Burks develops strategic partnerships within the Microsoft Dynamics CRM partner channel and drives sales of the ClickDimensions' email marketing and marketing automation solution to organizations worldwide. Brad has over 15 years of experience in business development and partner channel management in the software industry.

Brandon Hernandez    Developer, 2B Solutions, Inc.

Brandon joined 2B Solutions in 2009 as an intern and came on full time in 2010 as a Mobile Applications Developer. He currently serves as Lead Application Developer and Support for the Client Solutions Division. His responsibilities include new application development, updates, enhancements and support.

&ldquoIve always loved solving puzzles and learning how systems work together. 2B Solutions gives me the opportunity as a developer to architect custom tailored solutions for our clients, fine tuning their existing processes to streamline their workflow.&rdquo

Brandon graduated from Birmingham Southern College in 2010 with a Bachelors Degree in Computer Science and a minor in Mathematics.

Brian Bonnor    Founding Partner / Senior Consultant, Dynamic xRM Solutions / Tourism Saskatchewan

Brian Bonnor has successfully implemented Dynamic CRM solutions for organizations for the past 13 years. As a Senior CRM Consultant, Brian provides businesses with a solid depth of CRM best practices. As a founder of profitable CRM businesses, Brian also provides exceptional insight into providing not just CRM solutions but business value.

Bryan Tuttle    President, CodeRight Inc

Bryan Tuttle is the President of CodeRight Inc. a 7 year CRM and .Net consultancy servicing the New England area. Bryan is a Microsoft Certified Trainer, Solutions Developer, DBA, Business Specialist focused in the financial vertical space and founding eXtremeCRM Board of Director.

Chris Hanson    Senior Technical Consultant, SmartConnect

Chris Hanson is a Senior Technical Consultant with eOne Solutions - focusing primarily on integration and customization projects. He has traveled the country training consultants and users to become experts on SmartConnect and has worked with hundreds of clients to create the exact integration solution required for their CRM and ERP systems. He has over 6 years of experience in designing solutions for Dynamics CRM focusing on the integration and automation components that clients require. In his spare time, Chris enjoys spending time with his wife and two children. He also tries to fit in a couple rounds of golf whenever possible, and has a passion for building custom computers for himself and friends.

Chris Dew    Director of Product Management, SmartConnect

Straight from the mean streets of Horace, ND - Chris is a Data Integration Architect specializing in CRM, ERP and REST of the world integrations. As a connoisseur of integration, there is no data that Chris can't "have his way with". When he isn't busy driving forward SmartConnect to make integration easier you can probably find him hanging out with his family or building Blue Man Group instruments. What ever you do, dont ask him about frisbee (disc) golf.

Christian Abeln    Snr. Program Manager, Microsoft

Christian Abeln works currently in the Microsoft Dynamics CRM group in Program Management, focusing on Microsoft Dynamics Marketing product.

Since late 2012 Christian has been defining various feature domains in the Microsoft Dynamics Marketing product and marketing features in Microsoft Dynamics CRM. Until his graduation as a Master in Electrical Engineering at the University Karlsruhe (KIT) he worked self-employed as a consultant with the early releases of Microsoft Windows. Then after 11 years as an architect, PM, and project lead at a German CRM company Christian joined Microsoft to work on MBF and later in the NAV group. He followed NAV, while mostly contributing on the client side, driving the product from the Navision times into the recent Microsoft Dynamics NAV releases.

Christine Zmuda    Sr. Director, New Markets, Microsoft

Christine Zmuda has held several leadership and individual contributor positions at Microsoft, Yammer, and Mobil Oil. In her current role, Christine is focused on expanding the Microsoft Dynamics Customer Service business in US and International markets. As a senior member of the WW Sales and Partner team, Christine is responsible for the multi-year sales strategy and partner readiness in the Service category. This includes landing new acquisitions under the Microsoft CRM portfolio like Parature for Customer Self Service, Field One for Field Service and ADX Studio for CRM Portals.

Ms. Zmuda is a graduate of Michigan State University (B.A. degree) and American University (M.B.A.) Ms. Zmuda is a member Women in Technology, and also serves on the board of the Ted Rullo Foundation, a not for profit designed to further education opportunities for student athletes.

Cory Christoffel    Technology Solutions Professional, Adxstudio

Cory Christoffel has been a senior member of the Adxstudio product sales team, with primary responsibilities as Adxstudio Portals product specialist and partner sales liaison and is now a TSP for Microsoft. Since joining Adxstudio in 2007, Cory has developed his sales, customer service, training, and presentation skills through more than two hundred CRM and CMS sales engagements. He holds certificates in Dynamics CRM Applications and Dynamics Customization and Configuration, and often contributes feature requests and application concepts to the product development team.

Daniel Cai    Principal Developer, KingswaySoft

I am working as the principal developer at KingswaySoft, a leading provider of data integration solutions for Microsoft Dynamics software and many other enterprise applications such as Salesforce, Oracle CRM on Demand, Active Directory, QuickBooks, etc. I have a diverse background in IT, and I have worked on different roles spanning from system engineer, developer, technical architect, to project manager, and etc. While I appreciate the diversity, I admit that I enjoy the most while I am a developer.

Darren Liu    Principal Solution Architect, Microsoft

Darren Liu, Microsoft CRM MVP alumni and Certified Microsoft CRM Professional, has been working with Dynamics CRM since version 1.0. After joining Microsoft in 2009, his primary focus has been solution architecture, data migration and system integration. Darren has been engaged on many enterprise CRM projects and played many different important roles throughout his careers. Today, Darren is RD Principal Solution Architect working very closely with CRM product group and partners to support our largest global enterprise and strategic customers/partners on their Dynamics solutions. This has involved the typical key activities of project lifecycle of coordinating with the key business sponsors, provide architectural and design guidance to the technical teams, identify and mitigate project risks, and gather feedbacks from the customers on how to improve our product.

Darren is the co-founder of the official Microsoft Dynamics CRM Chinese community, forums and several newsgroups which aim to help partners, customers and individuals. He has also been a speaker and trainer for Microsoft to train internal Microsoft teams, partners and customers.

Darren Loveday    VP, Customer Engagement, Thunderhead

Darren signed with Thunderhead in February 2012 to captain the Customer Experience consulting group to this day his team talk comprises two philosophies: 1) position the customer at the center of our attack 2) keep it simple.

The secret to Darrens success lies in his knack of nurturing 'team spirit' with his Clients, whom he works closely with to design and deliver contextual, relevant and personalized multi-touchpoint experiences for their customers Darren achieves this for a range of different industries.

Prior to Thunderhead Darren played his way through the European and North American (any other continents?) Financial Services leagues, spanning Personal and Commercial businesses with a focus on digital and multi-touchpoint initiatives.

Darrens trophy cabinet can boast a fair few gems, notably for the launch of a new Direct only brand in the United States with HSBC Bank USA that both revolutionized the way the business perceived data and introduced a set of optimization techniques aimed at lowering key performance indicators. More recently, another piece of silverware came during his time as Global Head of Metrics for HSBC Group, for his design and implementation of a single, multi-touchpoint account opening measurement solution that provided business stakeholders with a clear picture of customer interactions, identifying the opportunities for process optimization in the process.

David Evans    CTO, InaPlex Inc

David is the main technical force behind InaPlex, developer of the market leading CRM ETL product Inaport. His first paid software development project was a matrix inversion program in DEC PDP-11 assembler, for a BioPhysics lab at college, more years ago than he is prepared to admit. Since then, he has developed compilers, done real time interrupt driven industrial software, extensive Office custom software, and many other systems in a wide variety of languages. For the last 11 years he has been the primary developer of Inaport, a data integration system specialized for mid-market CRM systems. Inaport has been developed using .NET technologies since .NET 1.0 and InaPlex uses the Microsoft .NET technology stack for all development.

David Yack    CTO, Colorado Technology Consultants, Inc

David Yack is the CTO of Colorado Technology Consultants based in Colorado. He is recognized as a Microsoft Regional Director and a Microsoft MVP. As a senior hands-on technology and business consultant with over 20 years of industry experience, David enjoys developing applications on the Microsoft platforms, specializing in large system architecture and design. David's focus is on helping clients migrate and build new applications on Microsoft technologies, as well as helping to mentor and train their staffs.

David is a frequent speaker/trainer at user group, industry events and private company events around the world. Antarctica is the only continent David hasn't been on and he is accepting invitations. David has been on the author team of multiple .NET related books including the book CRM as a Rapid Development Platform (TheCRMBook.com), CRM Field Guide, and CRM 2013 Quickstart. He lives in Colorado with his wife and two children. You can read his blogs at blog.davidyack.com and crm.davidyack.com.

Derik Bormann    Director of Learning Services, Myrium Techology Solutions

Derik began teaching soft skills, sales skills, and business processes in 1996. Since then, he has also been heavily involved in network infrastructure training, project design, and business consulting. He has been working with Microsoft Dynamics CRM since version 3.0 and has extensive experience with pre-sales, business process implementation, custom development, and system design. Most recently, as the President and Director of Learning Services for Myrium Technology Solutions, Derik has been delivering Microsoft Dynamics CRM training throughout North America. He is an instructor for Microsoft's Dynamics CRM Enterprise Academy which focuses on delivering level 300 content to the Partner Community. He also assists companies in writing custom training content to help assist them with implementing business processes, strategic planning, soft skills, communication, and employee mentoring.

Dustin Domerese    CRM Consultant/Managing Partner, Dynamic Consultants Group

Dustin has over 9 years experience developing solutions, integrating systems, migrating data, and consulting with Microsoft Dynamics CRM. Dustin has personally worked to implement, develop and support over 150 customers and more than 10 thousand users running Microsoft Dynamics CRM in both Enterprise and SMB space. He has worked with 10+ Microsoft Dynamics CRM partners as a lead architect and/or practice manager to help partners improve their processes and develop a healthy CRM practice. His industry vertical expertise includes Agriculture, Entertainment, Banking and Finance, Non-Profit, and Manufacturing.

Fotini Kaklamanou    Director, Microsoft Dynamics Global CRM Partner St, Microsoft

Fotini holds the position of Director, Microsoft Dynamics CRM Worldwide Partner Strategy. Since joining Microsoft in 2003 she has held a number of positions around the globe in the areas of partner account management, marketing and skills development. Prior to Microsoft, she worked for ComponentSource, an online reseller of software components.

Frederick Dierickx    Sales Manager, RecoMatics

Frederick Dierickx holds a degree in Engineering. He joined RecoMatics in 2008 and is active as Sales and Partner Manager. He successfully completed several Microsoft trainings and he is, amongst other certifications, Microsoft Certified Technology Specialist for SharePoint. He is familiar with the different approaches larger companies take in the implementation of SharePoint and document processing solutions, why they make the choice and how those companies benefit from its use.

George Doubinski    Technical Director, AlexaCRM

An 8th time Dynamics CRM MVP specializing in all things difficult. If you cannot find me online creating the next http://crmtipoftheday.com or recording http://crm.audio podcast, it must be a rare occasion when I sleep, spend time with my family or travel from A to B.

Guillermo Cardona    Principal, Enterprise Applications, Infosys Limited, Inc.

Guillermo Cardona has been working with Customer Relationship Management for the last 15 years, applying different tools. He started working with SalesLogix, and migrated towards Microsoft Dynamics CRM, which has been his tool of choice for the last 10 years. He has worked as an internal consultant, a business to business consultant, started a CRM practice for a Certified Microsoft Partner, and had his own consulting business for several years. Currently, Guillermo works with Infosys Limited, global leader in consulting, technology, and outsourcing and next-generation services. As a Principal, he leads implementations for large scale customers, works as part of the CRM Pre-sale team, and works with the offshore team to deliver complex CRM solutions.

Guillermo is a Certified Microsoft Business Professional and Certified Scribe Consultant. He is quite experienced in creating integrations between systems, including, but not limited to, Dynamics GP, Dynamics CRM, Dynamics SL, Salesforce.com, and other systems.

Gus Gonzalez    CEO, Elev8 Solutions Group

Gus Gonzalez is a 4-time Microsoft Dynamics CRM MVP with 200+ CRM Online Deployments. He has over 10 years of consulting experience in the IT Industry, designing and implementing Microsoft Solutions ranging from enterprise to small environments. He has worked as a full time Microsoft Certified Trainer from 2005 to 2009 teaching Microsoft Official Curriculum classes regarding Microsoft Windows Server, Exchange Server, ISA Server, and SMS Server along with Citrix, Cisco, EC-Council, and CompTIA official curriculum.

A CRMUG All Star, and Microsoft Dynamics CRM Community Guest Columnist passionate about User Adoption, he believes in simplicity rather than complexity when implementing Microsoft Dynamics CRM in organizations of any size to drive User Adoption.

Ivan Peev    Software Entrepreneur, Cozyroc

Ivan Peev is Managing Partner at COZYROC and has been involved professionally in the software development business for the past 25 years. COZYROC's flagship product is named SSIS+ and includes more than 80 reusable components. The SSIS+ library starting cost is only $399.95/year. Ivan's vision is to make the data processing technology affordable for everyone, not just the big organizations.

James Thomas    VP North America, Assistance Software

A Chartered Accountant by Profession, James held positions as an Audit Manager and Controller with Big 4 experience before moving to Business and IT Consulting. Over the last eighteen years, James has worked with various Systems Integrators, including founding and leading a Dynamics Consulting firm for seven years. Having worked in the Architectural, Engineering and Construction (AEC) space for most of his career, James is passionate about industry focused software solutions and has deep domain expertise in the Professional Services space. He has worked in the Dynamics channel since its inception and has strong functional knowledge of all four Dynamics ERP solutions and Dynamics CRM.

At Assistance Software, James runs the business operations in US and Canada. His primary role is Partner Channel Management, specifically to assist and support Certified PSA Partners in the areas of Sales Marketing and to train sales teams to sell effectively to Professional Services firms.

Jason Kim    Principal Solution Architect, Microsoft

Jason Kim is a Dynamics CRM RD Principal Solution Architect at Microsoft. He has responsibility for Microsoft Dynamics CRM Presales and Project delivery (Proactive Engagement) as a Dynamics CRM RD representative. This involves strategic Implementation Planning for overall projects, functional and technical analysis review along with Design and Implementation, and Business and Technical Process Re-Engineering. Jason has over a decade of CRM implementation experience. He specializes in CRM application development, deployment, configuration and customization and has worked successfully across a range of industries including communications, healthcare, hospitality, field service, financial services, pharmaceutical and public sector.

Jayme Pechan    Principal Architect, Microsoft

Jayme has been working in the Contact Center industry for 20 years with the last 7 at Microsoft. 7 years ago, he started his Microsoft career working in the Customer Care Framework group until 2010 when he joined the CRM services group supporting Customer Care Accelerator (CCA) on CRM 4. Over the next couple years, he created the Contact Center Desktop for CRM (CCD), which was based upon CCA and CRM. This application was later productized and released as Unified Service Desk (USD). Since then he led the startup of the Parature Service delivery team within Microsoft Services and most recently joined the Microsoft Product Group as a Principal Architect in the RD group supporting customers and partners in the field.

JC Quintana    Founder, Corporate Relationship Grp

JC Quintana is a thought leader and customer engagement strategy and technology innovator. Over the past twenty years, Mr. Quintanas celebrated career has included leadership over cross-cultural customer relationship and customer engagement initiatives for companies all over the globe. He has been recognized for his thought-leadership as a customer experience practitioner and for his contribution to customer relationship management implementation and practice. He is the author of the book "Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive And Vital To Your Company's Customer Strategy," focused on collaboration and collective success of customer strategic initiatives that connect customer relationship, engagement, centricity, service, transparency, and experience. He is the founder of Corporate Relationship Group, a think-tank for customer strategy collaboration.

Jeff Bennett    Technical Solution Professional, Dynamics CRM, Microsoft

Jin Kim    Partner Technology Strategist, Microsoft

Jin Kim is responsible for the technical, functional and go to market strategy with Microsoft Service offerings (Parature) for domestic and international partners. Jin has an extensive background in knowledgebase management tools and customer service engagement software and is tasked with scaling the Microsoft Partner Ecosystem to enable their transformation with Microsoft Service offerings.

John Roth    Sr Channel Strategy and Mangagement, Microsoft

John Roth, US Microsoft Dynamics CRM Senior Channel Strategy and Management

With over twenty years experience in the software industry, Johns Microsoft career spans leadership roles from technical support, product management, competive intitiatives, business productivity and even product management for XBOX Live! Most recently John has returned to his roots in the US Subsidiary working with partners and his US counterparts on on developing new and existing channels to grow the CRM business in the US.

Jon Birnbaum    Support Escalation Engineer, Microsoft

With over fifteen years of web advertising experience, over two years of experience with Dynamics CRM, and a strong IT background, Jon moved into a Support Escalation Engineer role for Dynamics Marketing following Microsoft's acquisition of MarketingPilot in late 2012. Since that time, he has supported numerous enterprise customers that have adopted the application, delivered a variety of training workshops on the product, written several blog articles regarding its functionality, and is responsible for its supportability content internally within Microsoft.

Julie Yack    Chief Operations Officer, Colorado Technology Consultants, Inc

Julie Yack is a Colorado-based Microsoft Dynamics CRM MVP serving clients across the globe, providing training, implementation, analysis and insight for companies wanting to take their service to the next level. Julies blog, www.julieyack.com, addresses pertinent topics of the day, ranging from Dynamics CRM to technology in education to travel to voting rights.

Julie is an accomplished author and publisher with several books on different technologies under her belt. Julie is a community leader, nationally, locally and online, serving on education committees and curriculum boards in Colorado and as a founding member of SouthColorado.net and xRMVirtual online. She knows how important it is to have your voice heard and has been honored to speak to elected officials at the US Capitol and to the Executive Staff at the White House on topics of technology legislation and the importance of STEM education in our k-12 schools. Julie loves to spend her free time traveling with her husband and kids.

Jurgen Postelmans    Principal Trainer/Consultant, U2U

Jurgen Postelmans originally started working as a SQL Server consultant and trainer about 10 years ago at U2U, a local Belgian company. He has been working with Dynamics CRM since version 3.0, delivering both training on Dynamics CRM and providing companies with technical guidance on CRM implementations.

Over the years he has given numerous workshops and trainings for Microsoft and has spoken at events like TechEd, TechDays in Belgium Netherlands. Last year he delivered technical workshops on the integration between Dynamics CRM, the Microsoft Business Intelligence platform and SharePoint.

Kati Hvidtfeldt    Sr. Director - Dynamics ISVs, Microsoft

Kati joined Microsoft 2002 when Navision was acquired by Microsoft. Since then she has held various different roles at Microsoft from leading NAV product management and marketing team, then as a Sr. Director at Worldwide Partner Group, she and her team were driving ISV and Dynamics competency and strategy and moved on to US subsidiary as a Sr. Director of Business Development, defined innovative go-to-market strategies for Dynamics CRM and ERP and managed the big partner transition to cloud. Kati and her sales team were the first subsidiary to launch CRM Online. Her team defined for Microsoft the direct sales motion. And in her latest role in AX RD team, she has been defining AX ISV strategy and engagement model, and program recommendations to bring AX ISVs to a new needed attention and focus. In her current role, as a Senior Director of Dynamics ISVs, she is driving the strategy of ISVs in Dynamics ecosystem and alignment across Microsoft. Before joining Microsoft in 2002, Kati oversaw technology innovation at Navision Software, was a consultant at Maconomy and Irdeto driving product innovation and consulting in the Advertising Media segment. All of the named companies were Microsoft ISVs, so Kati has inside experience being an ISV as well.

Katie Soderberg    CRM Channel Manager, SmartConnect

Over the past 8 years working with Dynamics CRM, I've developed a passion for creating better customer experiences. I love "geeking out" on business process design, integrating CRM with world-class solutions, and leveraging automation to make life easier for CRM users. Looking forward to another great eXtremeCRM event, plenty of good networking and learning opportunities!

Kirsten Edmondson Wolfe    Senior Director and Team Lead, Industry Solutions, Microsoft

Kirsten Edmondson Wolfe is Senior Director, Industry Solutions for Microsoft Business Solutions (MBS). She is responsible for managing the team responsible for the go to market strategies for MBS in targeted industries by developing and executing the WW Industry strategy and go-to-market models. Prior to this role, Kirsten was the Global Industry Director for Public Sector for MBS. Kirsten joined Microsoft from Deltek where she was the Vice President of Marketing for GovCon Business Unit. In that role she had responsible for building market awareness, driving demand generation, and growing market share for Deltek in the Government Contracting space. Prior to that, Kirsten was the Global Vice President for Public Sector and Vertical Marketing at CA Technologies. Kirsten has an undergraduate degree in International Relations and History from the University of California Davis and an MBA from Thunderbird.

Kishore Mantravadi    Senior Program Manager, Microsoft

Kishore has been with the CRM team for about 4 years and with Microsoft for 10 years. He is currently on the Program Management team leading the Social CRM investments that we are making in Dynamics CRM, and has been with the Microsoft Social Engagement team since its acquisition in early-2013. Kishore brings more than 15 years of experience in the Enterprise Applications space in various roles ranging from Consulting to Product Management.

Kuntal Mehta    Senior Program Manager, Microsoft

I have been working at Microsoft for now close to 10 years and from last 3 years in Dynamics team. My area of focus is Data management and integration space for both AX and CRM.

Lon Orenstein    CEO, Living Business Online Inc.

Lon is a CEO of Living Business Online. He has been working as with CRM since 2007 (4.0 beta user of CRM Online). We have written two Apps for CRM Dashboards+Sync for QuickBooks and Microsoft CRM Online and GetLoaded (a migration tool to get data out of ACT! and into CRM).

Louella Lugo    Marketing Success Manager, ClickDimensions

Luc Van de Velde    CEO of Recomatics, RecoMatics

Lucs fascination for solving business problems and creating economic opportunity through ICT is the common theme which runs throughout Lucs career. His past experiences are in consulting services, partner/channel development, enterprise sales and technology evangelism. Hes a recognized and inspiring storyteller and evangelist with a passion for helping customers and partners grow. His specialties are solving tough problems, building teams and organisations, using IT to help businesses succeed.

Marc Wolenik    Microsoft Dynamics CRM Expert, Webfortis, LLC

Marc has worked within the CRM industry for over 15 years and with Microsoft Dynamics CRM since early releases. Generally recognized as an expert on Microsoft Dynamics CRM (Previous MVP certification award holder - 2010) and author of 3 leading books on the topic - "Microsoft Dynamics CRM 2011 Unleashed" (October, 2011), "Microsoft Dynamics CRM 4.0 Integration Unleashed" (May, 2009) and "Microsoft Dynamics CRM 4.0 Unleashed" (January, 2007) with Sam's Publishing, as well as numerous blog and social media posts, Marc plays an active and regular role in the CRM community. Additionally, with innovative and leading edge products around Social and Social Strategy for Microsoft Dynamics CRM (i.e. Parrot), Marc's work has been broadly recognized and is currently being used in over 30 countries across the world. Marc brings a depth of speaker knowledge to this conference having previously spoken at the Microsoft Worldwide Partner Conference, every Microsoft Convergence event since '09, user groups across the West Coast and multiple advisory boards.

Martin Fowler    Senior Solutions Engineer, CodeRight, Inc

Attended Northeastern University's College of Computer and Information Science and graduated with a BS in Computer Science. I have been working as a website developer going on 10 years with the bulk of my experience in Content management Systems, specifically the Sitecore CMS. I am a Microsoft Certified Professional Developer in ASP.NET and Dynamics CRM and have been working with Dynamics CRM for the past one and a half years while with CodeRight.

Matt Parks    Chief Technologist, Microsoft Business Application, Hewlett Packard Enterprise

Matt is the Chief Technologist for Global Microsoft Business Application service line at Hewlett Packard Enterprise. In that capacity, he oversees delivery excellence for customers across a variety of products delivered "as a Service". He has been involved with Microsoft Dynamics CRM since the 1.0 Beta and was a 6-time MVP for CRM. He has worked extensively with clients world-wide in implementing large scale solutions based on Microsoft Dynamics CRM and has done extensive work with performance tuning.

Matt Barbour    Principal Program Manager, Microsoft

I have been with Microsoft for 9 years and I currently work on the Dynamics CRM Platform team.

My responsibilities entail Upgrade and Deployment, Developer Tooling, Solutions framework and Unified Service Desk Platform components.

Matthew Parks    CTO, Microsoft Dynamics , HP

Matt is the CTP for the Americas BPaaS service line at HP Enterprise Services. In that capacity, he oversees delivery excellence for customers across a variety of products delivered "as a Service". He has been involved with Microsoft Dynamics CRM since the 1.0 Beta and was a 6-time MVP for CRM. He has worked extensively with clients world-wide in implementing large scale solutions based on Microsoft Dynamics CRM and has done extensive work with performance tuning.

Michelle Horn    Marketing Evangelist, InsideView

Michelle has a unique background as a founder and CEO of three companies and she thrives from helping grow businesses. Michelle's vast experience of working as a business technology consultant combined with her experience as an entrepreneur means she knows firsthand what sales lacks and needs from a marketing team.

A business consultant for more than 15 years, she has helped scores of small companies grow their business. As a serial entrepreneur for 20 years and founder of three businesses, Michelle has worn all the hats in an organization sales, marketing, service, support and operations at all levels. However, her favorite hat always been marketing and sales.

As an Authorized Duct Tape Marketing Consultant, Michelle coaches numerous clients on both creating and executing marketing strategy and tactics. Michelle's passion is changing the way that people think about marketing and business development.

As a speaker, Michelle has presented to numerous groups and conferences including: Sage Insights/Summit, SugarCRM SugarCon, Business Forums International, Pasadena Board of Realtors, ProVisors, The Dojo of Leadership, Vistage International, Bruins Professional Network. Personally, Michelle Horn lives in Pasadena, California with her husband, Chris, and their toddler twins. She is an athlete and an avid learner.

Mike Nafziger    Principal, IT Consulting, RSM US, LLP

Mike is a Technology and Management Consulting (TMC) Principal at RSM US, LLP in Minneapolis. He is responsible for the Upper Midwest TMC Practice, and is the national CRM capability leader for RSM US, LLP. In this role he works to expand RSM CRM practices, determine strategic alliances, pursue vertical industries, and roll out national marketing initiatives. Mike assists organizations with leveraging technology by determining their business needs, designing effective solutions, and managing the successful implementation of systems that are aligned with organizations strategic goals. This includes strategic planning, technology assessments, system selections, system design, project management and implementation projects.

Narinder Singh    Principal Program Manager, Microsoft

Narinder has over 15 years of experience in building Enterprise Software applications in various development and product management roles. His expertise lies in building enterprise applications and platforms with a focus on CRM domain. He leads program management for reporting and analytics area in Dynamics CRM. He truly believes in building smart and connected CRM applications which offer users embedded insights that are descriptive as well as predictive and prescriptive helping them every step of the way. Prior to Microsoft, he was director of product management at HP Enterprise Services building analytics solutions for various industries. He started his career at SAP with the development team of SAP CRM and was part of many interesting transitions of SAP CRM from on-premise to cloud to mobility to in-memory analytics shaping the future of enterprise apps.

Nick Waverek    CRM & Marketing Manager, SmartConnect

As a consultant, solution engineer, and avid marketing technologist, Nick has spent the past 7 years working with Dynamics CRM and Marketing Automation solutions. Now focusing on the rapid growth of the SmartConnect platform, he is helping to show the entire Dynamics CRM community a better way to integrate, migrate, and automate CRM data.

Oren Ryngler    Principal Group Program Manager, Microsoft

Oren Ryngler has a broad professional background in business technology and extensive experience in building business applications right from inception to launch. In his current position, as Principal Group Program Manager at Microsoft Dynamics CRM, Oren is responsible for leading program management for CRM Productivity including leading the CRM and Office 365 integration domain. Oren also leads an incubation team that focuses on developing future innovation for CRM.

Prior to his work at Microsoft, Oren served as Vice President Product Management at SAP where he lead the introduction of several new cloud solutions for the large enterprise segment. Previous to that, Oren led the global product management for SAP small business solutions as SAP Head of Program Management Small Business Solutions. Oren has also held product management and strategy positions in various startups focusing on innovative products in the mobile enterprise space. Oren's focus and passion is on productivity, innovation, as well as creating simple, consumer-grade experiences.

Param Kahlon    Partner - Product Management, Sales Productivy Sol, Microsoft

Param Kahlon is an experienced technology and business professional with deep knowledge of CRM, order management, and mobile technologies. Param has 20+ years of experience in strategic planning, product management, and new product introduction. He manages Microsoft CRMs roadmap for Sales Productivity Solution and also strategic partnerships for the RD organization

Param comes to Microsoft from SAP/Sybase where he was the Vice President General Manager for Mobile Applications Unit. In his role, he built a successful enterprise mobile application business for field service, retail execution, and enterprise asset management. Prior to that, Param led Solution Management function for order management and customer service product lines at SAP

Before SAP, Param was the Product Management lead for Siebel Customer Order Management product line. He also led the field service product line at Siebel

Param holds an MBA from Carnegie Mellon University and a Bachelors degree in Computer Science Engineering from Punjabi University, India

Patric Timmermans    Product Marketing, Microsoft

Patric is the global product marketing lead at Microsoft for the Microsoft Dynamics Marketing solution, responsible for developing and executing the go-to-market strategy for Microsoft Dynamics Marketing, including value proposition, messaging, core marketing content, and field selling tools. Prior to this role, Patric was VP of Marketing for a technology company and Senior Director of CRM Product Marketing at Infor, SSA Global, and Baan Company.

Peter Jensen    Director, Channel Programs & Strategy, US Dynamics, Microsoft

Business leader Peter A. Jensen currently serves as Director of US Dynamics Partner Programs at Microsoft Corp., with responsibility for the US Dynamics Channel Strategy and Partner Programs. He oversees US Dynamics Partners within Microsoft Partner Network, and has responsibility for partner readiness and communication within the Microsoft US Dynamics business.

Over his 20+ years in industry, with a career foundation in Technology and Strategy, Jensen has kept his teams focused on driving high revenue growth by partners, through delivering high value customer experiences using technology solutions in support of strategic business transformation.

Jensen holds M.S. degrees in Computer Science and Marketing Business Administration. He and his wife reside in Seattle, WA.

Ray Beste    Partner, Sikich

Ray is the partner-in-charge of the Microsoft Dynamics CRM and Strategic Technologies service areas at Sikich, LLP, a 700+ professional services firm headquartered in Naperville, IL. He leads a team of Microsoft Dynamics CRM application consultants and developers and custom developers across the firms Naperville, Springfield and St. Louis offices to effectively provide customer relationship management and custom-developed solutions to customers of all sizes and industries. Ray is a certified Microsoft Dynamics CRM instructor and has over 26 years of development, training, implementation and project management experience in a variety of industries, database technologies and packaged solutions.

Rhys Saraceni    Marketing Success Manager Team Lead, ClickDimensions

Rick McCutcheon    Sales Process and CRM Expert, Full Contact Selling

Rick is a Dynamics CRM MVP and expert in Technology Sales, Social Selling and CRM. Rick has been involved with the CRM Industry since 1990 as a Company Founder, Senior Executive, Reseller, Board Member, Educator and Consultant. Rick is also a much sought after speaker and workshop leader who draws on his 20 years of real world experience working with hundreds of CRM professionals. He has recently delivered his practical yet innovative messages on building long term customer relationships at eXtremeCRM and the Dynamics User Group Communities Summit.

Ross Allen    Consultant, PARTNERWORKS

Ross Allen has been in the business software and accounting industry since 1980. With decades of experience working for software publishers, VAR businesses and as a consultant to the ERP and CRM partner channel, Ross has developed a wide range of expertise in almost every aspect of the business. His specialty at PARTNERWORKS is to ensure that clients adapt and maintain a market relevant and consistent approach to growing their businesses selling and delivering complex technology projects. His extensive experience in systems analysis and sales process engineering enable him to rapidly develop and execute new approaches to doing business at a very practical level.

Ross has successfully recruited and coached dozens of partners reselling packaged ERP and CRM software and related services. With PARTNERWORKS, Ross conducts highly experiential workshops and one-on-one consulting sessions for hundreds of partners throughout the U.S., Canada, Europe and Asia.

Ross holds degrees in accounting and computer science, is a Certified Public Accountant, and started his career in at Ernst Young and Computer Associates.

Scott Mangelson    Partner - CRM Practice, Armanino

Scott has 20 years of sales and marketing leadership experience, beginning in manufacturing operations. Beginning at IBM, Scott gained hands on high tech and semiconductor supply chain management experience. Over his career he has consulted and deployed ERP, CRM, and manufacturing process control software to companies like Intel, AMD, National Semiconductor, NEC, LG, among others. Scott has real world CRM experience while serving as VP of Sales and Marketing at three companies where he lead the selection and implementation of three separate CRM deployments.

Additionally, his experience includes Manager of Master Production Scheduling at the IBM where he lead a project to select and implement SAP ERP for manufacturing, planning, and inventory control. He has also held leadership positions at People and New Vine Logistics, along with board-level and operational roles at several silicon valley start-ups.

Shan McArthur    Chief Executive Officer & Chief Technical Officer, Adxstudio

Shan McArthur is the CEO and CTO of Adxstudio Inc. and one of the firm's founding Partners. Shan ensures that Adxstudio product and service solutions consistently deliver high value and fosters trusting business relationships with industry partners and customers.

Shan is an internationally recognized software industry leader, as well as a sought-after speaker and consultant, particularly on the topics of web portal and application life cycle management technology for Microsoft Dynamics CRM. As the chief architect of the Adxstudio Portals product, Shan has established a vast knowledge of the intricacies of Microsoft Dynamics CRM and Windows Azure and the methods used to leverage the products to their full capacity.

Shan was recognized by Microsoft in 2009 as Canada's first Microsoft Dynamics CRM MVP (Most Valuable Professional), an award he's received each year since. He commonly shares his deep knowledge, experience and thought leadership at industry events and conferences.

Sheila Shahpari    Technical Architect/Training Lead, Avanade

Sheila is a Technical Training Lead within the Avanade Learning and Development team, and has been working with CRM since 2010. Her recent experience includes managing strategic readiness initiatives to support various capabilities within the Professional Services industry, and she has specializations in Solution Architecture, Delivery Management, Capability Development, and (of course) Microsoft Technologies. In her spare time, she runs the Women in Technology International St. Louis chapter, serves the CRMUG as a VP of Programming, and is a board member of TEDxGatewayArch. In addition, she is an active runner and musician (though not at the same time), and is currently attempting the title of whiskey connoisseur.

Sid Gundavarapu    Senior Program Manager, Microsoft

Sid is a Senior Program Manager with the Dynamics CRM Product Group and is based out of the Microsoft India Development Center, Hyderabad. He is working with Microsoft for 10 years and has 13 years of overall experience in building Enterprise Software Applications . He is responsible for the strategy, roadmap and development of Unified Service Desk product and other customer service related features.

Simon Matthews    Solution Architect, Microsoft

As part of the Research and Development group for Dynamics CRM, I work with a lot of enterprise customers implementing CRM Online. My background includes leading development teams, selling software services and technical pre-sales.

Stephanie Dart    Director, Product Marketing, Microsoft

Stephanie Dart currently serves as a Director of Product Marketing with Microsoft Dynamics. She brings 15 years of CRM industry experience, having held various roles in service, sales, and marketing at Siebel Systems, Oracle, and Microsoft. Stephanie joined Microsoft Dynamics in 2008 to drive go-to-market strategy for the cloud CRM offering. Stephanie's passion is using technology as a sales and marketing enablement tool, to help business professionals create a connected experience with their customers.

Vince Bryden    Solution Sales - Americas, Microsoft