eXtreme365 for Customers
Agenda subject to change.
Legend: Dynamics 365 Track: Audience: Business Decision Makers - Existing and Potential Customers.
- Provide strategic insights on the Dynamics 365 integrated cloud platform and the value it can bring your organization.
- Network and share best practices with decision makers from other organizations using Dynamics 365
- Gain insights to drive project success and adoption
Maximizing the Value of Your Current Solution Track: Audience: Operators & Administrators and Customizers
- Informative sessions geared towards increasing your knowledge of Dynamics 365 taught by experts
Wednesday, 15 March (Pre Conference)
  Pre-Conference Product Trainings
(Additional fees apply)
9:00 - 17:00 Business Intelligence Using Microsoft Power BI and the Microsoft Analytics Suite Portals from Dynamics 365 (CRM) Training
18:00 - 19:30 Reception and Exhibit Hall
Thursday, 16 March  
8:30 - 9:00 Exhibit Hall
9:00 - 10:30 Keynote: Speaking Frankly About Customer Relationships with JC Quintana
10:30 - 11:00 Refreshment Break
11:00 - 12:00 Dynamics 365 Product Showcase
12:00 - 13:30 Lunch in the Exhibit Hall
TRACKS Dynamics 365 Maximizing the Value of your Current Solution
13:30- 14:30 What's New in Dynamics 365 Sales and Marketing The Ultimate CRM Test: Are You Truly Managing Customer Relationships? Dynamics 365 Financials Demystifying Dynamics 365 Lessons Learned: CRM Data Migration Experiences: Part 1 Using Dynamics365 as a Platform to Automate Business Processes CRM Upgrade Panel Social Selling with LinkedIn Sales Navigator and Dynamics CRM
14:30 - 14:45 Transition Break
14:45 - 15:15 ISV Showcases
The Right Price at the Right Time: How Price Optimization and Smart CPQ are Helping ST1 Deliver Dynamic Pricing in a Volatile Working Side-by-Side in a Nearshore Model ClickDimensions – Email Marketing and Marketing Automation for Dynamics CRM How to Get the Most out of Dynamics 365
15:15 - 15:30 Transition Break
15:30 - 16:30 Digital Transformation: Unicorns, Robots, and Fast Paced Reality Driving Customer Success: Initial Planning Best Practices Dynamics 365 Operations Derive Insights about Your Customers with Microsoft Advanced Analytics Performance Optimisation with CRM Online and On Premise 5 Great Examples of How to Use Power BI Ask the Experts: Q&A Lessons Learned: CRM Data Migration Experiences: Part 2
16:30 - 16:45 Transition Break
16:45 - 17:45 Dynamics 365 for Field Service & Connected Field Service Driving Customer Success: Deployment Best Practices Empowering the Citizen Developer with PowerApps and Flow to Create No Code Business Applications Dynamics 365 Licensing Security Best Practices Using Logic: Which logic to Use Where? 50 Tips for 50 Minutes for Administrators Lessons Learned: Good practices for Dynamics 365 mobile implementations
17:45 - 19:00 Reception and Exhibit Hall
Friday, 17 March  
8:30 - 9:00 Exhibit Hall
9:00 - 10:00 Customer Solutions Showcase: Manufacturing Customer Solutions Showcase: Professional Services Customer Solution Showcase: Financial Services Customer Solution Showcase: Services Industry Rise of the PowerApps Citizen Developer Get Ready to Embrace the Cloud D365 Integrated Field Service
10:00 - 10:15 Refreshment Break
10:15 - 10:45 SmartConnect - Dynamics 365 and CRM integration made easy PSA Suite | Practice Management for Dynamics 365 WordPress and Dynamics 365: Build Awesome Portal in 30 Minutes Topic to be Announced
10:45 -11:00 Transition Break
11:00 - 12:00 Customer Round Table: Manufacturing Customer Round Table: Professional Services Customer Round Table: Financial Services Customer Round Table: Services Directions: Custom Control Framework and Editable Grid Customization Upgrading Your On Premise Solution to the Cloud Topic to be Announced
12:00 - 13:15 Lunch & Exhibit Hall
13:15 - 13:45 Digital Tranformation Showcase
13:45 - 14:00 Transition Break
14:00 - 15:00 Dynamics 365 Project Service The Dynamics 365 Customer Success Program at Microsoft Topic to be Announced Financial Services Solutions Showcase Pipeline Analysis with Power BI Hidden Gems in Dynamics 365 D365 Integrated Project Service
15:00 - 15:15 Refreshment Break
15:15 - 16:15 How Dynamics 365 Portals Can Improve Customer Service Customer Success Panel Marketing automation Solutions Showcase Topic to be Announced Top 10 On Premise Escalation Issues and How to Avoid Them Everything You Need to Know - CRM Portals Implementation Using Logicapps to Create Integrated Solutions