Extreme_SpeakersList

eXtreme 2017 Lisbon Speakers

Akshey Gupta    Principal Program Manager, Microsoft

I am a principal program manager at Microsoft with focus on building Cortana Intelligence-based first and third party applications. I focus on two digital transformation pillars at Microsoft - engage your customer and optimize your operations. In those two pillars we can enable digital transformation at our customers with Microsoft advanced analytics by embedding deep intelligence in first party applications like Microsoft Dynamics and in the third party applications that I help ISVs bring on Azure MS advanced analytics platforms. I have 15 years' functional and technical experience in implementing, selling and building ERP applications. I bring industry perspective from my background in manufacturing and retail to all our conversations. I have an engineering degree from IIT Delhi and an MBA from National University of Singapore. I am based in Amsterdam, Netherlands. If you are interested in lighting-up advanced analytics related business scenarios in your applications, please get in touch.

Alice Walton    CRM Solutions Consultant, eBECS

As a Microsoft Certified Solutions Consultant at eBECS, Alice works with customers to evaluate their business processes and requirements and provide tailored Dynamics 365 solutions. She has worked with Dynamics for over 5 years, with experience of delivering projects to clients across a wide range of industries, using various versions of Microsoft Dynamics CRM. Currently involved with working with the new releases of Project Service and Field Service as part of the Dynamics 365 suite, Alice is enthusiastic to be delivering a session on how the capabilities of Project Service can help improve business productivity and profitability.

Anders Lytoft Fyrst    Practice Director | Lead Solution Architect, Nordic Computer A/S

Anders Fyrst is a 14 year veteran in the field of CRM. During his career he has worked on all sides of the tables ranging from business consultant, solution architect and project manager at various consulting firms to heading internal departments implementing CRM, ERP and BI. In all of this work his focus has been on the users - maximizing the user experience and optimizing the processes. Today that is compiled under the digital transformation umbrella, but it requires a new mindset to sell and implement this way of thinking in actual cases.

Andrew Desmond    Partner Operations Manager, Microsoft

Andrii Butenko    Developer, Hitachi Solutions

Andrii has worked on a wide variety of Microsoft CRM projects and taken part in all aspects of solution implementation, from requirements gather, to design, to custom development, to rollout. Andrii especially enjoys going after complex requirements, getting a little extra satisfaction from bringing yet another hard to handle task to submission. Andrii has extensive experience working on projects for companies in finance, event management, and service type organizations. He has completed data migrations to Microsoft CRM from several other CRM packages, as well as developed integrations with ERP systems and data repositories. He is well versed in using many accompanying technologies in order to develop the correct solution for each unique situation - JavaScript, .Net, SSIS, Reporting Services, etc.

Andrii is an ever present expert on the Dynamics CRM forums - always answering user questions and assisting in the moderation of the forums.

Anu Agarwal    Principal Solution Architect, Microsoft

Anu is part of the Dynamics CRM RD team focusing on strategic partnerships and acquisitions. She is responsible for identifying partner solutions across Sales, Service, and Marketing LOBs and industry verticals to enhance the Dynamics CRM offering. She's been part of the CRM world for over 15 years starting off her career as a developer right out of college.

Arjen Jansen    CEO, MindsUnited

Arjen Jansen has more than 25 years experience in various fields in the IT industry, creating and building numerous businesses and product offerings to help both customers and partners in achieving optimal business value. Arjen is active in the Microsoft Dynamics (CRM) channel for about 15 years and has built several Dynamics CRM partner companies, the last one being MindsUnited. MindsUnited is an independent ISV for Dynamics and the creator of JumpStart 365 and CloudChains 365, solutions to quickly onboard, extend and connect Dynamics solutions in the cloud.

Bas van Woudenberg    Vice President EMEA Assistance Software, Assistance Software

With 15 years of business- and process management experience Bas has a broad range of business expertise in the professional services industry. From sales, consultancy, project management to HR and finance. Translating business challenges to Assistance Software Dynamics 365 based PSA solutions. Within Assistance Software Group responsible for managing sales operations for the EMEA practice, driving business through the Assistance Software partner ecosystem with a team of dedicated PAMs, but also being an advisor as a Microsoft Certified Professional to customers working with their business critical PSA solution.



Ben Vollmer    Sales Director - Worldwide Dynamics365 Field Servi, Microsoft

Ben Vollmer is a 20-year veteran of the CRM Community. Ben was one of the first field resources dedicated to Dynamics CRM and has been involved with Dynamics CRM since the V1 Alpha. Prior to Microsoft, Ben has worked with a variety of CRM and Field Service solutions. Some of the notable customers he has helped get value from Dynamics include WellCare, Tyco, CSX and Raymond James. He has been involved with Dynamics CRM in a wide variety of roles. You can follow Ben on his blog at: https://blogs.msdn.microsoft.com/service/



Catarina Ricca    Product owner, DevScope

Cathy Dew    Senior Product Marketing Manager, Microsoft

Cathy, is a Senior Product Marketing Manager at Microsoft responsible for PowerApps, Flow and Stream. Before joining Microsoft, she worked in the consulting world for 10 years and was a Microsoft MVP for 5 years. She has been focused on working with businesses to build enterprise solutions across numerous verticals and brings this unique perspective to the PowerApps team.

Ms. Dew is passionate about the community and has created and managed several community focused user groups, including several groups for Women in Technology. She has presented numerous sessions at user groups, SharePoint Saturday events, conferences, and training sessions.

Chris Dew    Director of Product Management, SmartConnect

Straight from the mean streets of Horace, ND, USA - Chris is a Data Integration Architect specializing in CRM, ERP and REST of the world integrations. As a connoisseur of integration, there is no data that Chris can't "have his way with". When he isn't busy driving forward SmartConnect to make integration easier you can probably find him hanging out with his family or building Blue Man Group instruments. What ever you do, dont ask him about frisbee (disc) golf.

Christophe Lafont    Director, Partner Enablement, PROS

Christophe Lafont is PROS Director of Partner Enablement in EMEA. Christophe started his career as a business consultant for large SI and software vendors in the e-commerce market. Christophe joined PROS 9 years ago and has spent his first 4 years leading the implementation team in charge of deploying PROS Smart CPQ Solution in EMEA across a wide range of industries (manufacturing, distribution, services, insurance). Christophe then led the Strategic Consulting team and was involved in most of the largest CPQ initiatives accross Europe over the past 5 years. Recently, Christophe joined the Alliances team and is now sharing his knowledge and expertise with the PROS ecosystem.

Colin Vermander    Technical Director, Services Delivery, Adoxio Business Solutions

Colin Vermander is the Technical Director for Services Delivery with Adoxio Business Solutions and responsible for technical oversight across all of Adoxio's services solutions. Adoxio, a Microsoft Partner, is recognized globally as an innovative Dynamics 365 solution provider, with a rich background in Microsoft Dynamics CRM and CRM Portals. With over 15 years of technical experience, from infrastructure to development, Colin brings the knowledge and depth that has helped a wide array of clients build custom solutions that exceed expectations. Colin enjoys contributing all that he learned to the community that has served him so well by sharing his challenges, solutions and fun discoveries.

Daniel Dallala    Program Manager, Microsoft

Daniel Dallala is Program Manager at Microsoft. He has a bachelor of Computer Science from McGill University in Montreal Canada, and an MBA with a focus on Technology Leadership from Carnegie-Mellon University in Pittsburgh Pennsylvania. Before Business School, he worked as a Software Engineer and an Analytics Consultant at Bell Canada. For the past two years he has been working on Microsoft Dynamics CRM, with a special focus on Sales Force Automation.

David Mota    Competence Center Team Leader, Bizdirect

David began working as a trainee in Microsoft where Office 365 has been part of his daily work for 6 years. He then moved on as an Office 365 consultant in some Microsoft partner organizations. After that, he worked at Microsoft as a PFE (Premier Field Engineer) helping customers across EMEA with Office 365 migrations and deployments. Today, David is responsible for the delivery team and all the process related with software Development, in Bizdirect Competence Center.

Deco Pinheiro    Sr. Readiness Program Manager, Microsoft

In the role of Readiness Program Manager working for Microsoft, I am responsible for helping our Dynamics partner grow technical skills and knowledge of our products. I have been working in training and readiness over the past 13 years at Microsoft. In my current role, I am responsible for the development and maintenance of the Dynamics Learning Portal (DLP).

Demian Adolfo Raschkovan    Technical Director (MVP), Infoaván Soluciones

Awarded as Dynamics CRM MVP since 2013 (4 times). As a technical consultant with extensive experience in Microsoft Dynamics CRM and Microsoft technologies, I have 12+ years of experience working with Dynamics CRM (since 1.2 version).

I currently work as the Technical Director for Infoaván Soluciones, a Microsoft Dynamics CRM partner in Madrid, Spain.

I have worked on 100+ CRM implementations in different positions (as a developer, project leader, trainer, architect, sales and presales) and in different industries (banking, construction, telecommunications, engineers, services, retail, public sector, legal, etc.). I have also worked on international projects in Europe.

I am passionate about CRM and all the possibilities that Microsoft Dynamics delivers. I have a CRM blog (in Spanish). I also collaborate and moderate in other blogs and forums in Spanish: http://www.comunidadcrm.com/ and http://social.microsoft.com/Forums/es-ES/crmspanish/threads (Microsoft Spanish CRM Forum).

I have a some solutions for CRM I share with the community like "Dynamics 365 Workflow Tools" in Codeplex: https://msdyncrmworkflowtools.codeplex.com/

Derik Bormann    Director of Learning Services, Myrium Techology Solutions

Derik began teaching soft skills, sales skills, and business processes in 1996. Since then, he has also been heavily involved in network infrastructure training, project design, and business consulting. He has been working with Microsoft Dynamics CRM since version 3.0 and has extensive experience with pre-sales, business process implementation, custom development, and system design. Most recently, as the President and Director of Learning Services for Myrium Technology Solutions, Derik has been delivering Microsoft Dynamics CRM training throughout North America. He is an instructor for Microsoft's Dynamics CRM Enterprise Academy which focuses on delivering level 300 content to the Partner Community. He also assists companies in writing custom training content to help assist them with implementing business processes, strategic planning, soft skills, communication, and employee mentoring.

Dilip Popat    EMEA Customer Success Director, Dynamics, Microsoft

EMEA Customer Success Director, Dynamics

Dilip Popat is responsible for the Customer Success organisation for EMEA. The Customer Success Managers are working with Microsoft Enterprise Customers to help them to drive consumption and adoption of Dynamics 365. Dilip has been with Microsoft for the last 15 years and has held a number of senior positions across Sales, Services and Industries. He is based in London, UK.

Errol Schoenfish    Director Product Marketing, Microsoft

Errols 29-year career has been exclusively involved in the ERP/CRM software industry. As the Director of Product Marketing, Errol has led the product direction of Microsoft Dynamics SMB ERP solutions working closely with the development organization on strategy and cross-Microsoft product collaboration. Errol previously led Partner and Field evangelism for Microsoft Dynamics CRM in the early years of that products lifecycle. Errol gained international experience as the Director of Sales and Marketing for Microsoft Business Solutions Australia, leading the MBS sales and marketing strategies from 2001 to 2003. Before relocating to Sydney, Errol was based in Fargo where he was the Director of National and Global Accounts for Great Plains Software from 1999 to 2001. An accomplished presenter, Errol has delivered keynotes at hundreds of Microsoft and partner led customer events including main stage presentations.

Franziksus Lorey    CEO, xRM1 Business Solutions

George Doubinski    Technical Director, AlexaCRM

A 9-time Business Solutions/Dynamics CRM MVP specializing in all things difficult. If you cannot find me online creating the next http://crmtipoftheday.com or recording http://crm.audio podcast, it must be a rare occasion when I sleep, spend time with my family or travel from A to B.

Gus Gonzalez    CEO, Elev8 Solutions Group

Gus Gonzalez is a 5-time Microsoft Dynamics CRM MVP with 200+ CRM Online Deployments. He has over 10 years of consulting experience in the IT Industry, designing and implementing Microsoft Solutions ranging from enterprise to small environments. He has worked as a full time Microsoft Certified Trainer from 2005 to 2009 teaching Microsoft Official Curriculum classes regarding Microsoft Windows Server, Exchange Server, ISA Server, and SMS Server along with Citrix, Cisco, EC-Council, and CompTIA official curriculum.

A CRMUG All Star, and Microsoft Dynamics CRM Community Guest Columnist passionate about User Adoption, he believes in simplicity rather than complexity when implementing Microsoft Dynamics CRM in organizations of any size to drive User Adoption.

Gustaf Westerlund    Principal Consultant, MVP, Founder, CRM-Konsulterna

Dynamics 365 Solution Architect with more than 12 years experience as a Consultant with Dynamics CRM. Gustaf has a wide skillset including requirement analysis, sales and management in software development and IT-infrastructure. 80+ projects that have customer sizes ranging from 3 to more than 5000 users in many verticals including private equity, membership organizations, private banking, telecom, utilities, high tech, and professional services.

Guus Krabbenborg    Partner, Partner Master Class / QBS Group

Guus Krabbenborg is a seasoned business trainer and consultant in the international Microsoft Dynamics arena. He was manager and owner of various software companies and the sales and marketing director for Navision Software in The Netherlands. Today he is co-owner of Partner Master Class, business trainer for Dynamics partners and of QBS Group, the largest partner eco-system in the Microsoft Dynamics world.

Since 2000 Guus works with Microsoft Dynamics partners. He has delivered business training in over 40 countries worldwide and was involved in training and certifying over 150 Dynamics partners in Microsoft's Cloud SureStep transformation program. His approach is perceived as creative, energetic and somewhat provoking - but always with a wink. -)

Furthermore, Guus is a lecturer and publicist for the software industry. His blogs are appreciated by both partners and end-users. Guus has published various books on project success in CRM and ERP. His books are sold and used worldwide. Together with colleagues Guus will publish a professional business report on this eXtreme 365 event that you can use to inform your colleagues back home. Visit booth number 9 for more details.



Harald Horgen    President, The York Group

Harald Horgen has more than 20 years of experience helping technology companies transform and grow their business. Focused exclusively on enterprise software vendors since 1992, he works with clients to extend or transform their business models in two primary areas: 1. Channel programs from creating the right channel program using a comprehensive, fully-document methodology to actually recruiting partners worldwide through a network of partners in almost 30 countries. 2. SaaS business model transformation from overall strategy to adapting current roles and functions (e.g., sales organization and compensation, customer support, marketing, etc.) to work more effectively in a subscription-based model. Clients range from emerging firms to established players such as Microsoft, HP, CA, Symantec, Schneider Electric, Ericsson and GE Healthcare.

Henk Adriaans    Director EMEA, Scribe Software

As Director of EMEA, Henk is responsible for Scribes operations within the region. Henk leads all business development, sales and marketing activities designed to expand the Scribe brand, number of channel partners and revenue within the EMEA market.

Prior to joining Scribe in 2013, Henk served for close to 25 years in leadership positions in channel and direct sales marketing, with companies like Oracle, QAD and most recently Exact Software, where he was the Sales Director for the EMEA APAC region, leading all sales activity for over 30 offices and a sales force of 150 FTE's. In this role he significantly grew the business and brought predictability and uniformity in the sales execution.

Henk holds a Bsc Degree in Information Technology.

Ian Bourne    Director, Cloud2020

Ian is CEO of Cloud2020 Limited, based in the UK.

Cloud2020 are a Dynamics CRM partner, specialising in rolling out CRM to SMBs using their SMB-friendly solution and deployment model: Springboard. Springboard delivers a sales productivity solution to SMBs quickly, and at a fixed price - with options to add functionality once results are demonstrated. As well as being passionate about technology and business, Ian is also passionate about his family, horses and music.

Ingmar Boon    Dynamics SMB Channel Lead - Microsoft Western Euro, Microsoft

Ingmar is running Dynamics SMB channel in Western Europe which comprises of CRMOL NAV. Ingmar's focus is mainly on building the CRM Online SMB channel with a great focus on "Business Productivity" and what we call 'Repeatable Solutions' integrated with Office365, PowerBI, EMS.

Ivan Koletic    Senior Program Manager, Microsoft

I've started working with Navision as a consultant in finance in 2001. From 2006 I worked at Microsoft as a program manager within the localization team responsible for Eastern Europe and major markets in Western Europe. After leaving Microsoft in 2013, I worked as consultant in largest Microsoft partner on implementation of Dynamics NAV in automotive industry. I spent a year working for Dynamics NAV customer, rolling out Dynamics NAV in oil and gas industry. In 2016, I rejoined Microsoft as Program Manager in application team responsible for Relationship Management in NAV and Dynamics 365 for Financials and its integration to other Dynamics 365 Apps. I'm looking forward to making Dynamics 365 for Financials the best SMB solution in the world.

Jakub (Kuba) Skalbania    Lead Consultant, Managing Partner, Netwise SA

World renowned expert in building Customer Relationship Management (CRM) strategies and systems with 12 years experience with Dynamics CRM and building xRM platforms.

Founder of Netwise, the company that is number one integrator (according to Microsoft) of Microsoft Dynamics CRM implementations in Central Eastern Europe. Book co-author and active expert speaking at many conferences. Awarded by Microsoft with Most Valuable Professional title for 6 years in a row.

Jason du Plessis    Dynamics 365 Solution Architect, Microsoft

I hold a BSc. in electronic engineering and am Scrum certified, and hold 20 years of experience across the Microsoft stack assisting customers in making their business requirements become technical solutions that bring real value to their business. Having worked within engineering as well as within service consulting I have deep experience in the many facets of delivering a technical solution from the pre-sales, envisioning, requirements gathering, delivery, team leadership, testing and operational phases.

JC Quintana    Founder, Corporate Relationship Grp

JC Quintana is a fervent believer in the importance of winning and keeping customers, employees, and business partners through similar relationship-building strategies. His impressive resume includes entrepreneurial and senior executive roles over global, multiregional and multicultural initiatives in customer experience, customer relationship management, human capital and organizational development, and channel alliances programs for companies that have included DHL, SAGE, ADP, and Hewlett-Packard. He is the author of three books on business relationship innovation, focused on the core components of business relationship success and adoption of the strategies and technology that support them. He is a professor of relationship strategy innovation, and founding board member for the Cx Executive Program at Rutgers University.

Jeremy Pike    Solutions Consultant, eBECS

Jeremy is a pre-sales consultant for eBECS and has several years experience and an in-depth knowledge of Microsoft Dynamics applications, and how to evaluate business processes against standard Microsoft Dynamics functionality to improve customers experiences.

Jeremy is Microsoft certified in Finance and Trade and Logistics, and is looking forwards to delivering his Operations 101 Overview presentation at the event, to outline how Dynamics 365 for Operations, formerly known as Microsoft Dynamics AX, can deliver greater productivity to everyday business.



Jerome Cahuzac    Director, Partner Enablement, PROS

Jerome Cahuzac is PROS Director of Partner Enablement. Jerome started his career in France as an industrial computing engineer before joining Cameleon Software. Jerome has spent 10 years in the product engineering team, developing and design CPQ solutions. He relocated to Chicago in 2007 to lead the North American implementation team and deploy PROS SmartCPQ solutions in USA, Australia and New Zealand. Since 2015, Jerome has been sharing his knowledge and expertise with PROS partners.



Joe Egan    Director, Strategic ISVs, Microsoft

Joe Egan is the Director for Strategic ISVs for Dynamics 365 at Microsoft. He has an extensive background working with ISV and working for ISVs. Giving him the unique perspective of channel development with Microsoft. Joes main goal is to help ISVs become more successful leveraging Microsoft technologies to create amazing products and opportunities.

Jonas Rapp    Head of Development, Innofactor

Jonas is a notorious eXtremeCRM attendee and now also a speaker. A developer for the past quarter century, he has focused 100% on the Microsoft Dynamics CRM/365 platform since 2009.

Author of FetchXML Builder and Plugin Trace Viewer for XrmToolBox, Jonas humbly claims to "know a little bit about a few things related to Dynamics 365".

Julie Yack    Chief Operations Officer, Colorado Technology Consultants, Inc

Julie Yack is a Colorado-based Microsoft Dynamics CRM MVP serving clients across the globe, providing training, implementation, analysis and insight for companies wanting to take their service to the next level. Julies blog, www.julieyack.com, addresses pertinent topics of the day, ranging from Dynamics CRM to technology in education to travel to voting rights.

Julie is an accomplished author and publisher with several books on different technologies under her belt. Julie is a community leader, nationally, locally and online, serving on education committees and curriculum boards in Colorado and as a founding member of SouthColorado.net and xRMVirtual online. She knows how important it is to have your voice heard and has been honored to speak to elected officials at the US Capitol and to the Executive Staff at the White House on topics of technology legislation and the importance of STEM education in our k-12 schools. Julie loves to spend her free time traveling with her husband and kids.

Jurgen Postelmans    Principal Trainer/Consultant, U2U

Jurgen Postelmans originally started working as a SQL Server consultant and trainer about 10 years ago at U2U, a local Belgian company. He has been working with Dynamics CRM since version 3.0, delivering both training on Dynamics CRM and providing companies with technical guidance on CRM implementations.

Over the years he has given numerous workshops and trainings for Microsoft and has spoken at events like TechEd, TechDays in Belgium Netherlands. Last year he delivered technical workshops on the integration between Dynamics CRM, the Microsoft Business Intelligence platform and SharePoint.

Katie Soderberg    CRM Channel Manager, SmartConnect

Over the past 8 years working with Dynamics CRM, I've developed a passion for creating better customer experiences. I love "geeking out" on business process design, integrating CRM with world-class solutions, and leveraging automation to make life easier for CRM users. Looking forward to another great eXtremeCRM event, plenty of good networking and learning opportunities!



Kyle Young    Principal PM Manager, Microsoft

Microsoft veteran with experience in online services, business applications, mobility, authentication, web services and various other experience. Program management leader for Dynamics 365 for Field Service and Dynamics 365 for Project Service Automation.

Liam McDwyer    Enterprise Customer Success Manager, EMEA, Microsoft

As a Customer Success Manager, Liam works with top Dynamics 365 customers in EMEA driving adoption and accelerating time to business value. Liam has joined the CSM team, after two years in Product Marketing, as Area Business Owner for Dynamics CRM in the 12 countries of Western Europe. Prior to joining Microsoft Liam was CRM Practice Director with a Gold Dynamics partner selling, designing and implementing enterprise CRM solutions from Dynamics 4.0 to 2016, on premise and cloud. Liam has 15 years experience in CRM and Customer Service solutions with Avaya, Siebel, and Microsoft. He has also worked as a management consultant guiding organisations on digital transformation and CRM strategy. Liam is a regular speaker at Customer Engagement \ Experience events.

Linda Johnson    Senior Partner Account Manager, EMEA, ClickDimensions

Linda Johnson has been selling solutions into the Dynamics CRM Channel for more than 12 years. As Senior Partner Account Manager at ClickDimensions she is located in Den Haag, Netherlands focusing on the BENELUX territory. ClickDimensions is an easy to use Email Marketing and Marketing Automation Solution and is the only Marketing product available that is embedded in Dynamics CRM. This Best of Breed Solution is the number one choice for marketing with Dynamics CRM.

Lisa Clegg    Marketing Campaign Manager, eBECS

Maarten Westdorp    Sr. Marketing Programs Manager EMEA, Scribe Software

Maarten Westdorp has worked for various IT companies delivering automation and integration solutions. As a marketeer he has been working with various marketing automation products such as Hubspot, Silverpop and Marketo.

Recently Maarten has been credited with the rank of Marketo Champion for building out some revolutonairy automated marketing campaigns. On a daily basis he is responsible for developing the operational marketing strategy for Scribe Software.

Madan Natu    Principal Lead Program Manager, Microsoft Corporation

Madan Natu is a lead program manager for Productivity and Office integration in CRM team. He has 20+ years experience in product management, development, and consulting for software related to supply chain management, enterprise resource planning systems and customer relationship management.

Martijn Eikelenboom    Consultant, Delta-N B.V.

Dynamics365 and Office365 consultant with a focus on CRM and collaboration. I love to architect solutions where business can take maximum advantage of CRM and the collaboration tools. In these solutions I combine functional knowledge to consult, implement and train, with development skills to get the solution the customer needs. I speak at events (TechDaysNL), blog at www.oak3.org and twitter at www.twitter.com/meikelenboom. In my spare time I like to help out in the Dynamics Community by answering questions and moderating.

Martin Tange    Consultant, Delegate A/S

Passionate software engineer with a strong drive to increase the code quality in projects through the use of types and easy-to-use libraries and interfaces. Been working as an developer and architect on many different Dynamics CRM/365 projects in my job as a consultant. Through these experiences I have learned a lot about the platform, and together with my team at Delegate A/S, we have developed several solutions to many of the common issues one usually encounters as a developer/maintainer of a Dynamics 365/CRM solution.

Matt Wittemann    Director of Technical Solutions, ClickDimensions

Mr. Wittemann is an 11-time recipient of the Microsoft Most Valuable Professional (MVP) award for Microsoft Dynamics CRM and the author of the Microsoft Dynamics CRM 2011 Administration Bible (Wiley, 2011). Mr. Wittemann began his career as a web technologist with a focus on digital marketing and corporate communications. He has been working with Microsoft Dynamics CRM since 2003 as a solution architect, developer, consultant and practice leader.

In 2005, Microsoft recognized one of his first CRM projects with a national award for solution excellence, and in 2006, he received his first MVP award, primarily for his widely-read blog and contributions to the nascent Microsoft CRM community. Since that time, his writings on CRM have been published in numerous periodicals and websites, and he has spoken internationally about using Dynamics CRM to support effective marketing processes. As the Director of Technical Solutions at ClickDimensions, Matt is responsible for ensuring customer success through training, product planning, community development and technical support.

Matt Barbour    Principal Program Manager, Microsoft

I have been with Microsoft for 9 years and I currently work on the Dynamics CRM Platform team.

My responsibilities entail Upgrade and Deployment, Developer Tooling, Solutions framework and Unified Service Desk Platform components.

Michael Dohr    COO, mscrm-addons.com

With more than 10 year of experience with the Microsoft Dynamics platform, Michael is responsible for global sales and marketing activities, driving the partner channel as well as managing the North-American practice within mscrm-addons.com. He is always about enabling our customers and partners to perform their daily business with Dynamics CRM more efficiently. Thus, within mscrm-addons.com, he is constantly working on new and innovative products and on the improvement of our current Addons.

Michelle Eldridge    Senior Solution Architect and Readiness Expert, Elev8 Solutions

Miguel Torrão Mendes    International Sales Director, Bizdirect

Miguel began his career as an Account Manager before completing his MBA. He then joined Telecel (now Vodafone Portugal) as a Business Analyst before moving to HP as a Product Manager. For the past ten years he has worked in Marketing and Sales for Sonaecom. Miguel also previously held senior roles, having worked in manager and director positions in companies such as Mainroad, Optimus and Praesidium. He joined WeDo Technologies in 2008 where he was Utilities Market Director and has been involved in developing business and projects in both sides of the Atlantic Ocean.

Since 2017 he is International Market Director at Bizdirect where he has the responsibility for developing business with partners in Microsoft technologies like Dynamics 365 and SharePoint.

Miguel has a degree in Electrothecnical Engeneering by Instituto Superior Técnico Universidade Técnica de Lisboa and also a MBA by Universidade Nova de Lisboa.

Mike Gillis    co-founder, yourPSO

Mike Gillis is a veteran Microsoft Partner having started his first Microsoft partner firm in 1992. Mikes experience has provided him with a broad perspective on Microsoft partnership. Mike co-founded startup Microsoft Partners as an entrepreneur he served as an executive as the companies were acquired and integrated into large companies and eventually served as operator and intrapreneur at the large companies acquiring and integrating other Microsoft partner companies. Mike has been an active member of the Microsoft Dynamics Partner Channel since 2004 when he co-founded Iteration2 in Irvine, CA. Iteration2 won its first customer in June 2004 and in 2005 became Microsoft Business Solutions US Partner of the Year in 2005 and repeated again in 2006. In 2007 Iteration2 was acquired by Hitachi where Mike stayed on to lead Hitachis Dynamics business eventually becoming President and Global Chief Operating Officer of the 2,300 person global Dynamics business with multiple locations in US, Canada, UK, Singapore, Thailand, and global development centers in India and Philippines. While Mike was responsible for Hitachis Dynamics business, Hitachi was recognized as Microsoft Dynamics CRM Global Partner of the Year (twice), Microsoft Dynamics AX Global Partner of the Year, the Overall Microsoft Dynamics Global Partner of the Year, Professional Services Industry Partner of the Year, Retail Industry Partner of the Year, Canada Country Partner of the Year, Business Intelligence Partner of the Year, Collaboration Partner of the Year, Japan Country Dynamics Partner of the Year and Asia Dynamics Partner of the Year. Individually, Mike received Microsofts Eagle Award and was the first person inducted into Microsofts Partner Hall of Fame. While at Hitachi, Mike led the acquisition and post merger integrations of Ideaca, Customer Effective, and Ignify.

Olaf Hoppenbrouwers    Product Manager, Realdolmen

Özgür ARIN    Chief Product Officer, proMX GmbH

Engineer, Inventor, Explorer

Born in Turkey in 1984, Özgür Arin has a B.Sc. degree in Electrical and Electronics Engineering and B.A degree in Finance. After completing bachelor degrees as double major with success, he arrived to Germany for a Master program in Communication and Media Engineering. Since 2007, he has been living in Germany and working in Microsoft Business Solutions Area with main focus on Dynamics 365 as Chief Product Officer in proMX GmbH. He started his career as a Consultant for Dynamics CRM, after years of experience, he overtook the Product Management responsibility for Dynamics 365. In the last years, he has been working as visionary explorer for Product Management with an official title of Chief Product Officer. His involvement in almost every customer project enhanced his customer satisfaction oriented approach and enabled him as a solution architect for Dynamics 365. "Inventing and Exploring is my passion, Microsoft as a market leader for innovation keeps me motivated to stay in this world and force the limits of possibilities."

Param Kahlon    GM, Progam Management, Dynamics 365 Customer Engagment, Microsoft

Param Kahlon is the General Manager for Dynamics CRM Program Management team. He is responsible for driving the product roadmap strategy for CRM and strategic incubation projects. Param has 20+ years of experience in strategic planning, CRM product management, and new product introduction. Param came to Microsoft from SAP/Sybase where he was the Vice President General Manager for Mobile Applications Unit. Param also led Solution Management function for order management and customer service product lines at SAP. Before SAP, Param led Product Management for Siebel Customer Order Management and Siebel Field Service product lines. Param holds an MBA from Carnegie Mellon University and a Bachelors degree in Computer Science Engineering from Punjabi University, India.

Paul Mare    CRM Architect / Technical Presales for EMEA, Microsoft

Paul Maré is a CRM Solution Architect working for Microsoft in the Dynamics 365 Product Group. He is an established speaker at eXtreme and other Microsoft and industry events world wide, with a flair for presales and user experience. Paul has worked with client-centric solutions for the last 28 years and with Dynamics CRM since version 1.0 (!). He has solid practical experience in implementing Dynamics CRM for major customers, and consulting to them on Solution Architecture and dealing with technical escalations.

His current job exposes him to the largest customers in EMEA, and the ways they approach Customer Relationship Management. He is a regular speaker at Microsoft and industry events worldwide. He holds a Masters Degree in Business Leadership from the University of South Africa, loves rock climbing, mountaineering, telling stories and using JavaScript to make CRM rock. He lives in München, Germany.



Pedro Ramalhinho    FastTrack Program Manager, Microsoft

Pedro Ramalhinho works for Microsoft Corporation as a FastTrack Engineer in Microsoft Dynamics 365 product group. Based in Lisbon, Portugal, his role is to engage with customers within the context of the FastTrack for Dynamics 365 Program across the EMEA region to ensure they deploy their systems smoothly and successfully. Pedro has began in Microsoft as a Support Engineer 2 years ago supporting Microsoft Dynamics CRM, having later joined the Escalation Team. He has recently joined the FastTrack team. Prior to Microsoft, Pedro has worked for close to 3 years as an IT consultant for a Portuguese partner, working mainly with Microsoft Dynamics CRM.

Peter Vach    VP Business Development, Dynasource

Peter Vach joined Dynasource on the 1st of July 2016 after 14 years working for Microsoft Dynamics in different partner management related roles in the Netherlands, Sweden and European Timezone team. His passion is about working as one team between vendor and their partners to serve our customers in the best possible way. If we team up, share knowledge and expertise we will win more customers for our great solutions and all make more money while keeping the customer smiling. The technology is here to do this in a smart, fast and secured way, hence the reason he joined the leading Microsoft Partner 2 Partner Platform to help the Microsoft partners to team up and work as a as a network.

Phil Hand    Principal Solutions Architect, Microsoft Corporation

Phil Hand works for Microsoft Corporation as a Solutions Architect in the Microsoft Dynamics CRM product group. Based in the UK, his role is to engage with Microsoft Dynamics CRM Enterprise customers across the EMEA region to ensure customer success and product evolution through customer insights.

Phil has worked for Microsoft for 12 years, holding roles in the Microsoft Dynamics CRM product group and also in Microsoft Consulting Services. Primarily field based, his focus has been on Microsoft Dynamics CRM since V3.0 and he has lead and supported numerous Enterprise customer implementations across Public Sector, Health, Financial Services and Insurance industries. Phil has authored several whitepapers and provided input to SDK tooling focused around Application Lifecycle Management of Microsoft Dynamics CRM solutions.

Prior to Microsoft, Phil spent 8 years as Head of Development for a niche Enterprise Performance Management vendor where he focused on implementing Business Intelligence and Balanced Scorecard solutions to major blue chip clients across the World.

Rasmus Foged    CRM Online Lead, EMEA, Microsoft

Long term executive and incubation leader. Before joining Microsoft in building out the Microsoft Dynamics CRM Online business in Western Europe, Rasmus Foged build one of the first Microsoft Dynamics CRM SaaS provides in Northern Europe, and in following helped numerous ISVs transform their existing business to the cloud business model. Rasmus have 10 years of experience with Microsoft Dynamics CRM, and today leads the EMEA CRM Online business for Microsoft Corp.

Mr. Foged serves several boards in innovation and leadership, with 15+ years in the cloud industry.

Rick McCutcheon    Sales Process and CRM Expert, Full Contact Selling

Rick is a Dynamics 365 CRM MVP and expert in Technology Sales, Social Selling and CRM. Rick has been involved with the CRM Industry for over 20 years as a Company Founder, Senior Executive, Reseller, Board Member, Educator and Consultant. Rick is also a much sought after speaker and workshop leader who draws on his 20 years of real world experience working with hundreds of CRM professionals. He has recently delivered his practical yet innovative messages on building long term customer relationships at eXtremeCRM and the Dynamics User Group Communities Summit.

Rik Dubbink    Partner, CRM Partners

Rik Dubbink, Partner, CRM Partners The Netherlands Germany. As a 21-year veteran in the field of CRM, sales marketing automation and field service management, Rik has dedicated his professional life to supporting customers in the development of relationship management strategies and systems.

His career started at the National Datacenter of the Dutch Government Professional Services department. Soon, he joined a pioneer company on Marketing Sales Systems in the Netherlands, Matrix Information Systems. Following an acquisition by Baan Company, Rik joined the CRM unit of Baan as a Marketing Manager for the Baan Front Office Suite. Later Rik led the Professional Services Unit of Baan in the Netherlands, Belgium and Luxemburg.

Longing to return to the field of CRM, Rik joined Emiel Putman in starting a new partner for Microsoft in the Netherlands dedicated to Microsoft Dynamics CRM, Microsoft Dynamics Marketing, Social, Customer Service and the entire Microsoft platform. Today, CRM Partners is a leading partner in the Netherlands with 110 employees. CRM Partners is steadily growing and expanding internationally with offices in Eschborn and München, Germany.

Rik Dubbink holds a Master of Arts degree in History from the University of Leiden and a Post-Doc in Information Management from the University of Utrecht in the Netherlands. Rik is a fanatic road race cyclist and MTB rider. Important in life are family, travelling and experiencing new people and cultures, gourmet food and wine and sharing this with others.

Roger Gilchrist    Program Manager, Microsoft Corporation

Roger Gilchrist works for Microsoft as a Program Manager in the Dynamics CRM product group. His role is to engage with Dynamics CRM Enterprise Customers across the EMEA region.

Roger has been working for Microsoft since 2006, the first 5 years as a Solution Architect in Microsoft Consulting Services in the UK, delivering Enterprise implementations based on Dynamics CRM for EMEA customers in Financial Services, Public Sector and other industries. He has been using Dynamics CRM since v3.0 and is the author of a number of white papers on Dynamics CRM particularly around security modelling, business process modelling and performance optimisation.

Prior to this, Roger worked for Portrait Software (formerly known as AIT) for 10 years, a software supplier of Enterprise CRM software based on the Microsoft technology stack. He was a Solution Architect responsible for delivering CRM solutions to Enterprise customers primarily in Financial Services in Europe, US and Australia.



Rowland Dexter    Managing Director, QGate

I have spent many years involved with CRM and Saleforce Automation solutions before that. I still get a great kick out of seeing a well implemented CRM system in place, assisting a business or organisation to be more efficient and effective.

Ruben Ruiz    Delivery Manager, Bizdirect

Having graduated in Telecommunications and IT engineering, Ruben started his professional career exclusively with Dynamics CRM 6 years ago. During this period, he has worked as a technical consultant and solution architect having later on assumed the role of project manager in several Dynamics CRM implementations and upgrades ranging from version Dynamics CRM 3.0 to Dynamics 365 across industries such as sports, publishing and automotive amongst others. Currently Ruben is Bizdirects Delivery Manager and is responsible for overseeing Bizdirects team of project managers and solution architects.

Ruediger Meyer    Dynamics Industry & ISV Lead, Microsoft Deutschland GmbH

With the Microsoft Business Platform and Dynamics 365 we made the next step to help our customer to drive their Digital Transformation. This requires the evolution of our Dynamics Partner and Solution ecosystem. In my role as Dynamics Industry ISV Lead in Germany I'm responsible for driving this transformation to leverage the full potential of the Microsoft Business Platform in the Cloud business. Prior to working for Microsoft, I gathered many years of expertise in Management Consulting and ERP Project Business working for Cap Gemini Ernst Young and KPMG Consulting. I hold Academic degrees in Applied Computer Science (University of Mannheim) and Business Adminsitration (University of the German National Bank).

Salomé Pinto    Partner Technical Consultant, Microsoft Portugal

I'm still thrilled with how dynamic our industry is! For the last 4 years, I have been helping partners to engage the Digital Transformation: -managing partners in a business perspective -engaging more technical approaches and solutions -providing technical readiness to partners Having a Engineering degree, I have analytical thinking in my DNA as well as solution oriented inside me. Getting out of my comfort zone is what motivates me every day!

Satish Thomas    Group Program Manager, Microsoft

Satish Thomas (@satishthomas) is currently the Group Program Manager for Microsoft AppSource (www.appsource.com), responsible for Product Management Ecosystem. Previously, he led Product Management for the Microsoft Dynamics Platform / Cloud Lifecycle Experience charter - including Cloud Runtime, Lifecycle Services, Upgrade/Updates, Developer Experience, Diagnostics, Monitoring, Telemetry Engineering Systems areas for Dynamics. Satish joined Microsoft in 2006, and is from Botswana (Southern Africa). He has a bachelor's degree in Computer Electrical Engineering from Illinois Institute of Technology.

Steve Webb    VP of Product Development, The Portal Connector

Steve has designed, managed and developed industry leading solutions for over 18 years. His roots in technology began with client server software development, progressing quickly to web based solutions. Today, Steve is the VP of Product Development managing the various product offerings of pavliks.com along with being the principal architect of The Portal Connector for Dynamics CRM.

Steven Kaplan    Senior Product Manager, LinkedIn

Steven Kaplan is a Senior Product Manager at LinkedIn - working on Sales Navigator, LinkedIn's flagship social selling solution. Steven's primary areas of focus are on integration of Sales Navigator with e-mail CRM systems, tools for administration management, initiatives for acquisition retention, and LinkedIn's Social Selling Index (SSI). Prior to joining LinkedIn, Steven gave his 20's to Microsoft - spending 4+ years on the Dynamics CRM team, as well as 2 years within Bing. Steven holds a B.S. in Information Systems, as well as an M.S. in Information Systems Management from Carnegie Mellon University. Outside of work he is a passionate runner, having completed 7 full marathons and countless 5k/8k races. Steven is also a voracious traveller, having lived in 6 countries and visited 40.

Tanguy TOUZARD    Technical consultant, Javista

I'm a technical consultant on Dynamics CRM/365 platform since 12 years (started with MBS CRM 1.2) and a 7 time awarded MVP. Creator and owner of XrmToolBox application, my goal is to ease complex and/or repetitive tasks as much as possible by providing easy to use plugins. I worked on many projects in different positions (developer, lead developer, architect, presales, trainer, ...) for several industries.

Tash Quinn    CRM Solution Consultant , eBECS

Tash has been working with Dynamics for over 10 years, where she enthusiastically implemented many SharePoint/CRM/XRM projects throughout Australia and Asia. She made the move to the UK to further her career to lead the CRM IP and presales solution consultant team at eBECS. eBECS was an early adopter of FieldOne and since Tash joined eBECS she has been fanatical about all things Field and Project Service. Working closely with the RD team at Microsoft since the FieldOne acquisition and with the Project Services Automation team, Tash is keen to share with eXtreme attendees her experiences on selling Field Service.

Tom Patton    Blackbelt, Microsoft

Tom Patton was the Principal Program manager Lead for the initial release of Project Service functionality in Dynamics 365. Since August 2016 he has been in Europe as a Dynamics 365 Blackbelt working with customers and partners to sell and implement Project Service in EMEA. Prior to working in the Dynamics 365 product, Tom spent 12 years as a program manager in Microsoft developer division, Visual Studio, Dynamics AX and working with ISV Partners.

Ulrik Breval Carlsson    Sr. Solution Architect and Readiness Expert, Elev8 Solutions

Ulrik Breval Carlsson is a Senior Solution Architect and Readiness Expert at Elev8 Solutions and author of the CRM chart focused blog CRMChartGuy www.crmchartguy.wordpress.com.

Ulrik is passionate about user adoption of CRM and working with KPIs and metrics for CRM data, giving the right users the right insights at the right time.

Vince Bryden    Worldwide Solution Sales (Dynamics), Microsoft

Vince is a member of a worldwide Dynamics team focusing on sales positioning and strategy across a number of vertical markets. Vince works closely with Microsofts field sales, partner and engineering teams to share trends in the business application space -- specifically around customer relationship management.

Wouter Heutmekers    Salesmanager Dynamics CRM, HSO CRM Solutions

Wouter Heutmekers is sales manager for Microsoft Dynamics CRM within HSO CRM Solutions. Since 2006 his professional passion is to help customers to realize sales, marketing and business goals focusing on relationship management, sales processes and Microsoft Dynamics CRM solutions.

Focusing on the top of the SMB and ESA markets he is the linking pin between markets, trends and customers. As the Industry lead and one of the organizational forerunners for al XRM and CRM based solutions within HSO he advises prospects and customers during all phases of a CRM implementations.

Wouter is a passionate runner and fanatic (Xbox and pc) gamer.